With the confidence of possessing excellent knowledge about gems and jewellery, one must also be able to confidently share that knowledge. Soft Skill and personality development course is about grooming yourself to effectively and confidently communicate to one and many.
What you'll learn
- Understanding various methods to refine precious metals such as gold, silver, and platinum.
- Learning to determine the purity of metals through methods like fire assay and titration.
- Mastering safe practices for working with chemicals used in refining and assaying.
- Training on the use of tools like furnaces, crucibles, and balances in refining and assaying.
- Ensuring accuracy and consistency in assay results through proper procedures.
- Recording and reporting assay results accurately in compliance with industry standards.
Course Content
Product knowledge:
- Types of jewellery, diamonds and gemstones
- Metal qualities and characteristics
- Jewellery manufacturing techniques
- Current trends in jewellery design
- Standards, Hallmarking and Certification of Jewellery
Sales techniques:
- Understanding customer needs and preferences
- Effective product presentation
- Upselling and cross-selling strategies
- Closing sales techniques
Customer service:
- Building client database
- Building rapport with clients
- Active listening skills
- Handling customer inquiries and concerns
- Creating a positive shopping experience
Soft skills management:
- Communication skills (verbal and non-verbal)
- Emotional intelligence
- Conflict resolution
- Time management
Visual merchandising:
- Creative display of jewellery products
- Creating eye-catching window display
- Understanding store layout principles
Business operations:
- Inventory management
- Pricing strategies
- Basic accounting principles
- Security procedures
Ethics and compliance
- Understanding industry standards and regulations
- Ethical sales practices
- Authenticity verification
Team management:
- Leadership skills
- Motivating and coaching team members
- Delegating tasks effectively
Digital skills:
- Using point-of-sale systems
- Basic digital marketing for jewellery
- Online sales platforms
Personal development:
- Goal setting and achievement
- Stress management
- Continuous learning in the jewellery industry
The course covers strategies for effective sales and marketing in the jewelry industry, including market analysis, branding, customer engagement. It also includes training in soft skills such as communication, negotiation, and customer service, along with personality development to enhance professional demeanour.
Soft skills like communication, empathy, and negotiation are crucial for building relationships with clients and closing sales. Personality development enhances confidence, professionalism, and personal branding, making you more effective in customer-facing roles.
Yes, the course is designed for both beginners and professionals looking to enhance their skills. It provides foundational knowledge in jewellery sales and marketing, along with practical tips on improving soft skills and personality.
The course covers traditional and digital marketing strategies, including social media marketing, content creation, email marketing, influencer partnerships, and in-store promotions specifically tailored to the jewellery sector.
Yes, the course includes practical exercises and role-playing scenarios to help you develop effective sales techniques, such as upselling, cross-selling, and handling customer objections.
Personality development focuses on enhancing your personal and professional image, improving communication skills, building confidence, and developing a positive attitude—all of which are essential for success in sales and marketing roles.
Graduates can pursue careers in jewellery sales, retail management, marketing, brand management, and customer service roles within the jewellery industry. The skills learned are also transferable to other luxury goods sectors.
Yes, this course offers certification upon successful completion.
The course includes modules on consumer psychology, buying behaviour, and market trends, helping you to understand what drives customers to purchase jewellery and how to tailor your sales approach accordingly.
The course is available in-person to develop practical skills required for effective Jewellery Sales and marketing.
